Refund policy

Returns and Lost or Damaged Goods:

M&Co does not offer refunds for damaged goods, but we will offer to replace the goods that were damaged. Please send photos and a list of damaged items to customerservice@murderandco.com

Returns: Due to the personalized and customized nature of our products, we do not refund or deal with returned items. We do not ask or allow customers to send us our products as returns. Exceptions may include:

Items refused by the recipient on arrival (returned immediately via postal carrier.) In these cases, customer service has options to offer the purchaser: to resend the mailing (on the assumption that it will not be refused again); to restart the experience for another recipient; to offer a Gift Card (not refund) for the product in question. There will be a shipping cost associated with the resend which is solely at the discretion of the customer support team.
M&Co error(e.g., the wrong mailing was shipped; the mailing went to the wrong recipient) In these cases, customer service can arrange to have a replacement sent out free of charge.
M&Co does NOT accept returns or exchanges for the following reasons:

The recipient is unhappy with the product (doesn’t like the story, quality of the work, did not understand what they were ordering, etc.)
Spoilers; when an experience has been “undermined”.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. customerservice@murderandco.com